Bus Updates Number 5 Twerton

I have again this morning raised the problems with buses running late on the number 5 Bus Route.

I was disturbed last night to receive a phone call from a very elderly lady who told me that she had to take her husband back home as he could not stand any longer after waiting for over half an hour at Poolemead Road.

I have made a formal complaint this morning to First and drawn the issue to the attention of the councils supported bus service team.

I have also escalated it and have let the traffic commissioner know about First problems in running a service.

Below are the contact details for First and the Traffic Commissioner

First Customer services.
Empress Road.
Southampton.
SO14 OJW
0845 602 0156

 http://www.firstgroup.com/ukbus/bristol_bath/help_contact/contact_us/


Traffic Commissioner if phoning it is option 4 when you reach the automated switchboard.

West of England

Sarah Bell
Jubilee House
Croydon Street
Bristol
BS5 0GB

Phone 0300 123 9000

Fax 0117 929 8352 

 https://www.gov.uk/government/organisations/traffic-commissioners/about/access-and-opening#west-of-england