The problem is that although First knew there was a problem running buses to Twerton they seemed to make no effort to inform passengers waiting at the bus station or those on route to Twerton.
A very valid reason for buses not running properly was very evident as there was a very serious house fire on the Lower Bristol road at the time but this was not communicated.
I remember a child an inspector took pride in making sure that passengers were aware of a problem it seems that this failed completely last night.
First have agreed to look at their procedures and to find out what went wrong.
On a good point First have just told us that they are reducing their fares for Families and Children please follow this link for that story http://www.cllrtimball.org.uk/news/106-bus-fares-for-children-and-families-coming-down
