I was disturbed last night to receive a phone call from a very elderly lady who told me that she had to take her husband back home as he could not stand any longer after waiting for over half an hour at Poolemead Road.
I have made a formal complaint this morning to First and drawn the issue to the attention of the councils supported bus service team.
I have also escalated it and have let the traffic commissioner know about First problems in running a service.
Below are the contact details for First and the Traffic Commissioner
First Customer services.
0845 602 0156
Traffic Commissioner if phoning it is option 4 when you reach the automated switchboard.
West of England
Phone 0300 123 9000
Fax 0117 929 8352